Shipping policy

Shipping

Thank you for choosing Qua Collection! We value your time and business.

To avoid any shipping problems, please ensure that all information you’ve provided is correct. Once the order is shipped, Qua Collection will not be able to alter that information and we will not be held responsible for any errors on your behalf.

We ask that you please allow 2-5 business days for processing. Once the order has been processed and the payment has been cleared, the package will be shipped. Orders placed after 5:00 PM EST will require an additional processing day.

Domestic Flat Rate Shipping:  Approximately 2-4 business days

Domestic Express Shipping: Approximately 1-2 business days

Qua Collection is not responsible for any delays in shipments due to incorrect shipping information, inclement weather, holidays, natural disasters, or carrier delays. Also note that holidays are not included as business days. All orders are shipped through the United States Postal Service. A tracking number will be sent to your provided email address. Please track your shipment at www.USPS.com. If you have not received a tracking number after three business days, please contact customer service at quaimports@gmail.com. Any concerns with the location of your package after a tracking number has been provided must be presented to USPS, not QC.

Hair Pick-up Option

Are you a local customer? Qua Collection products are now available for pick-up. We ask that you please allow 1-2 business days for processing. Once the order has been processed, you will receive an "order pickup" email between 1-4 business days notifying you that your order is ready. You will receive a pickup address (Midway, Fl 32343) once payment is cleared and your order is ready. 

Emergency? If it is an emergency and you need hair ASAP, Qua Collection may be able to help! Contact us by text, social media, or email, and we will try our best to accommodate your needs same day.